Account deletion

RENTAX — CKM SOFTWARE S.R.L.

This page explains how to request the deletion of your RENTAX account and the data linked to it. You can do it in the app or, if you no longer have it installed, by writing to us.

In the app

Open RENTAX, go to Profile › Your data and tap “Delete account”. You will be asked to confirm.

Without the app

Write from the email address you signed up with, with the subject “Account deletion”, to [email protected]. To protect your account we only reply to the registered email address: a request sent from another address is not carried out.

We act on your request without undue delay and in any case within one month of receiving it.

What we delete

Your account and profile, properties and accommodations, transactions, uploaded documents, conversations with the AI assistant, device codes for notifications and the connection to your bank.

What we keep and why

We only keep the data the law requires us to keep, such as accounting and tax records, and only for as long as the law requires. Security logs and backup copies are deleted automatically at the end of their cycle.

Subscription and refunds

Deleting your account does not cancel your subscription: it is managed by the store you bought it from. To cancel it, follow the official instructions: App Store · Google Play.

Deleting your account is not a withdrawal and does not give a right to a refund. To ask for a refund of the current period, follow the store's procedure: App Store · Google Play.

All details on how we process data are in the privacy notice.

Data controller: CKM SOFTWARE S.R.L., Via Postumia 9, 76125 Trani (BT), Italy — VAT / Tax ID IT09206340722.